We stand behind the work. If PILOTMAST doesn’t deliver, you don’t pay. Here’s how it works in plain English.
The promise
For new Starter ( + /mo) and Pro (,500 + /mo) engagements, if your AI system has not generated at least 8 new booked appointments, new leads, or recovered patient/customer bookings within 30 days of Go-Live, we will refund 100% of your setup fee AND your first month of subscription. Every dollar back.
What counts as a “booked appointment / lead”
- Any new appointment that lands on your calendar through our automation (Reva AI receptionist, web-form booking, recall sequence, lapsed-patient reactivation)
- Any inbound web/form lead that gets a documented automated response within 60 seconds
- Any new Google review generated through Aria’s automation
- Any missed call that was automatically followed up by text and resulted in a 2-way conversation
What you need to do to qualify
- Within 5 business days of engagement: Provide all required integration access (your calendar, your PMS or CRM, your phone forwarding, your Google Business Profile, your DNS for SPF/DKIM)
- Use the system for the full 30 days from Go-Live. Pausing, disconnecting integrations, or asking us to turn off the AI mid-period voids the guarantee.
- Provide reasonable feedback during weekly check-ins so we can tune the AI to your business voice.
How to request a refund
Email carlos@pilotmast.com with subject line “REFUND REQUEST — [Your Business Name]” within 30 days of your Go-Live Date. Include your engagement start date and a brief note on what didn’t work.
When the refund arrives
Refunds are processed within 14 business days of approval and returned to the original payment method. We’ll confirm by email when the refund is issued.
What’s NOT covered
- Engagements past Day 31 (we operate month-to-month after the guarantee period; cancel anytime with 7 days notice and you’ll be billed only for the partial month)
- Pass-through costs we collected on your behalf (e.g., Twilio number rental, third-party platform fees you authorized)
- Engagements where required integration access was never provided
- Engagements paused or canceled by you within the 30-day window
No fine print games
If the system underperformed and you engaged in good faith, you get your money back. We’d rather lose one fee than have an unhappy client telling 50 other DFW practice owners we didn’t deliver. Simple.
Questions
Call or text Carlos directly: +1 (682) 688-3307