A 105° afternoon. Your tech finished her last call. The phone rings — nobody picks up. That homeowner calls the next HVAC on Google. One AI dispatcher catches every call, books it, and texts you. Live in 7 days.
30-day money-back guarantee · No long-term contract · Built by a real human in The Colony, TX
Plays nicely with the FSM you already run
Three agents. One bill. Working 24/7 — including July weekends.
Answers every call & text in <30 seconds — including 11pm "no AC" emergencies. Captures address, unit type, and severity. Books into your dispatch board. Texts you immediately for true emergencies.
That $8K system swap quote your tech left on the kitchen counter? Leo texts the homeowner at the right intervals (day 1, 3, 7, 14, 30) until they book — or honestly tell us no.
Two hours after the tech marks the job complete in ServiceTitan, Aria texts the homeowner a one-tap Google review link — with the tech's name. Filters out unhappy customers privately first.
The average DFW HVAC pays 5× more for tools that still let summer emergency calls go to voicemail.
20 min on Zoom. We review your missed-call log, after-hours pattern, and current dispatch flow.
I configure Reva, Leo & Aria with your service areas, dispatch fee, tech roster, and call-out rates.
Go live together. I train your dispatcher in 30 min. First after-hours emergency captured that night.
Weekly tuning. If month 1 doesn't deliver 8+ recovered calls → full refund.
Summer pilot · 30 days · published with permission · name withheld until case study finalizes
Perfect for 1–3 truck shops ($300K–$1.5M/yr revenue).
For 4+ truck operations, multi-trade combos ($1.5M+/yr).
💯 30-day money-back guarantee — If we don't recover at least 8 booked calls in your first 30 days, you get every dollar back.
For 15 years I was a Marine Warranty Surveyor on $200M offshore oil rigs. My job: make sure systems that cannot fail don't fail. One missed checklist = millions lost, sometimes lives lost.
When I moved to The Colony, I watched neighbors call 3 HVAC companies on a 105° afternoon — and book the first one to answer. The other two had perfect Google ads, perfect reviews, perfect trucks. They just didn't pick up the phone.
PILOTMAST is what happens when reliability engineering meets HVAC dispatch. Same obsession with redundancy. Same hatred of dropped balls.
Yes — all three, plus FieldEdge and Service Fusion. Two-way sync for customer records, jobs, and dispatch board. ServiceTitan integration runs through their official API. If you're on something niche, I'll confirm during the free audit before you pay a dollar.
It handles intake, not assignment. Reva captures the call, qualifies it (emergency vs. estimate vs. maintenance), books the slot, and writes it to your dispatch board. Your dispatcher or auto-routing logic still assigns the tech — we don't fight your existing process.
Reva answers in <30 seconds 24/7. She asks 4 questions (address, unit/issue, severity, on-site or rental). If it scores as a true emergency (no AC + over 90°, gas smell, water leak), she pages the on-call tech via SMS + call. If it's not urgent, she books it for next morning and texts you a summary.
ServiceTitan is great but their pricing is built for $5M+ shops. I'm one person who builds the systems myself — no enterprise overhead. You get the same outcome (captured calls, follow-up, reviews) for the cost of one Marketing Pro add-on.
30-day money-back guarantee. If we don't recover at least 8 booked calls in the first 30 days, I refund everything — setup AND first month. No paperwork.
For text — no, it reads like a normal dispatcher reply. For voice we follow Texas/TCPA rules and identify the AI when required. Most shops start with SMS-only in week 1 and add voice in week 2.
Yes. Month-to-month. No annual contract, no cancellation fee. If you cancel I export your customer + job data within 48 hours.
Tell me about your shop. I'll review your live website, after-hours call pattern, and current tools — then send you a personalized loom within 24 hours showing exactly where you're bleeding emergency calls. Free. No pitch.